Terms of sale

Terms and Conditions

1. INFORMATION ABOUT US
This site is operated by, and the goods you purchase will be supplied by, Rio de Sol (we).
We are registered in Antibes, France under company number RCS 509778270, and our registered office is at 33 Allée George Sand, Domaine Jade, 1er étage, 06700 Saint-Laurent-du-Var, Côte d'Azur, France.
Our main trading address is Rio de Sol - Brazilian Bikini Shop, 33 Allée George Sand, Domaine Jade, 1er étage, 06700 Saint-Laurent-du-Var, Côte d'Azur, France. Our VAT number is FR 36 509778270.

Customer Service:
Currently, our customer service is available exclusively via WhatsApp and email. To contact us, simply click the link below.
Contact us via WhatsApp

You can also contact us by email at info@riodesol.com, or by telephone: +33 9 73 03 83 65 (this number is not dedicated to customer service but can be used for other inquiries — for customer support, please use WhatsApp).

2. YOUR PERSONAL INFORMATION
We will use your personal information in accordance with our Privacy Policy (see our "Privacy Policy" page), which forms part of these terms.

3. CONTRACT CONCLUSION
If you submit an order for goods via this site by clicking "Submit order," your order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email, the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.
If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at info@riodesol.com.
The contractual language is English.
We store the contract's content and will send you the details of your order as well as the general terms via e-mail. The general terms can be found on the "General Terms" page at all times.
You can find details about your recent orders and manage returns at any time through your account.

Please check your order carefully before completing checkout. Once an order has been placed, it cannot be modified or cancelled — you may, however, return the goods once received, as described in Section 8 below.

4. PRICE AND DELIVERY COSTS
We shall use our reasonable endeavors to ensure that the prices as quoted on our site are correct.
The information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.
Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.
Delivery costs can be looked up here: https://www.riodesol.com.au/pages/shipping. They will be notified to you separately before you submit your order and will be confirmed to you by email.

Shipment to countries outside of the European Union and the United States may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

5. AVAILABILITY AND DELIVERY
The information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee the permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We deliver worldwide: Europe, UK, USA, Australia and other countries.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

6. PAYMENT
Payment for goods can be made using the payment methods available at checkout. Please see our "Payment Methods" page for the current list.
Please note that if your credit card or bank account is in a different currency than Euros or Australian Dollars, your credit card company or bank may apply currency conversion costs.

7. CONSUMER GUARANTEES UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits, excludes, or attempts to limit or exclude these rights. If you believe a product you purchased does not meet one of these guarantees, please contact us at info@riodesol.com so we can arrange an appropriate remedy.

8. CHANGE OF MIND: RETURNS AND EXCHANGES
In addition to, and separate from, your rights under the Australian Consumer Law described above, we are pleased to offer the following change-of-mind policy as a courtesy to our customers.

You may request an exchange for up to 100 days from the date of purchase, and a return for a refund for up to 30 days from the date you received your order. This policy applies to change-of-mind returns and is offered voluntarily; it does not affect, and is not a substitute for, your rights under the Consumer Guarantees above.

If you are in possession of the goods, you are under a duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition, at your own cost (unless the item is faulty, damaged, or not as described, in which case see Section 7 above), as soon as possible.

Once we have received your returned goods, we will process your refund as soon as possible and in any event within 14 days, using the same payment method you used for your original order.

9. CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
- we have insufficient stock to deliver the goods you have ordered; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 7 days of your order.

10. TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

11. LIABILITY
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser, or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error-free, available at all times, and/or free from viruses.
It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of the content.
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.

12. EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, or explosion.

13. INVALIDITY
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

14. NOTICES
All notices you send us must be sent to the contact details on this site: info@riodesol.com. We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.